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Types of Businesses with Added Benefits from SERVPRO ERP

2/16/2017 (Permalink)

Commercial Types of Businesses with Added Benefits from SERVPRO ERP The ERP system allows you to create customized profiles for each business location so that we can respond appropriately and calculate damages.

SERVPRO ERP Benefits Commercial Businesses 

One of SERVPRO's newest innovations is its ERP (Emergency Ready Profile) system, which enables a business owner to upload individualized portfolios of each business and location under his or her jurisdiction to our servers. With easy access to this information, we can obtain critical info before technicians arrive at the site, saving precious time in sensitive situations such as floods. Most businesses benefit from the system simply due to our faster response times and expanded knowledge of the situation, but these types of businesses may see added bonuses from utilizing the system.

Franchise Companies or Multiple Locations

Flood damage in retail stores or restaurants in Mathews can be tricky to manage because different sites with different layouts and specifications may be caught in the same disaster, but with varying levels of damage. The ERP system allows you to create customized profiles for each location your business has so that we can respond appropriately and calculate damages for multiple stores simultaneously. This bonus helps service industry businesses to avoid the confusion and technical challenges of dealing with disasters in multiple locations efficiently.

Buildings with Complex Layouts

Businesses with unusual or complicated building layouts can sometimes suffer from delayed water extraction and treatment as our technicians struggle to establish safety baselines and find critical points in the building. With SERVPRO ERP, we can store blueprints and layouts remotely, cutting time spent on navigating and searching for points such as water mains and electrical breakers.

Older Buildings

The Charlotte region contains many older commercial buildings. While these add some old-timey charm to the cityscape and are often overall healthy for business, they can also be more susceptible to water damage if floodwaters are not drained quickly. Elevated response times are imperative for these structures, making the ERP system a massive boon for older flooded buildings.


Locally Owned Company with National Resources

SERVPRO of South Charlotte has dealt with floods of all varieties for years, helping local businesses to overcome damage large and small to their locations. Call us 24/7 at (704) 333-7737.


Living Room Fires in a Pineville Property

2/1/2017 (Permalink)

Fire Damage Living Room Fires in a Pineville Property Protect Your Home in Pineville From Fire Damage Caused by Chimneys and Candles

Flames Are the Cause of Many Home Fire Damaged Related Incidents

Although fires in living and family rooms are less frequent than those in more hazardous kitchen areas, they can grow to large sizes more readily and more often than those in kitchens. Many living room fires start with an accident in the fireplace, when a candle is knocked over, or when an electronic device comes into contact with water or otherwise severely malfunctions. Regardless of their cause, these fires quickly find sufficient fuel in the surrounding area. If the fire is not extinguished quickly, it can create some of the biggest restoration projects SERVPRO finds in residential developments.

How They Start
Fire damage in Pineville living rooms typically starts from one of three sources: the hearth, candles, or electronic malfunctions. Fireplace accidents are easily created if proper safeguards such as containment bars are not in place, and can produce heavy amounts of smoke in addition to larger blazes. Clogged or unclean chimneys lead to many flare-ups and roof fires. Candle fires are often relatively benign if they start while someone is in the room, but can sometimes start silently when the room is left unattended, blossoming into a large disaster. Electrical fires usually require some accident on a resident's part to start up, so while those can become large very quickly, they are typically hit with fire extinguishers before they get out of hand.
Problems Faced in Restorations
The main challenge SERVPRO faces in restoring these fires are in their size. Living rooms may contain fabric carpeting and furniture, flammable bookcases, and numerous small objects that quickly spread fires out from their origin. Also, when dealing with hearths, large volumes of smoke may present additional hurdles. Before we begin any work beyond standard mitigation, we develop a clear action plan to tackle significant problems that arise. Through our expert training and superior equipment, we can deal with fires of any size given time.
SERVPRO of South Charlotte has battled many fires since its founding. If your home has taken fire damage, call us anytime at (704) 333-7737.

Drying Out Water Damaged Documents In Your Matthews Law Office

1/26/2017 (Permalink)

Commercial Drying Out Water Damaged Documents In Your Matthews Law Office Restoring the water damage to documents from your law office involves several steps, some of which may be very surprising to you and your staff.

Water Damaged Documents

Even in this age of computers and off-site storage, water damage to a law firm’s files could mean devastation to clients and the attorney’s reputation. Specialized training prepares SERVPRO technicians to halt the damage caused by water saturation, and then to dry the important documents. Prompt action on the part of you and your management staff transfers irreplaceable paperwork into the hands of our skilled and educated workforce. We store the papers and books properly while the next actions are discussed with key personnel from your office.

Restoring the water damage to documents from your Matthews law office involves several steps, some of which may be very surprising to you and your staff. Freezing paperwork is the initial part of the recommended protocol, which often requires moving the files to a remote location. We then meet with responsible members of your firm to determine a hierarchy of importance as we prepare to dry the materials. Restoring papers and books is time-consuming and expensive. It is your decision as to what will be dried to the best possible condition, and in what order. Although fast action will result in recovery of many items, water damage is almost never completely reversible for papers and books. We use the industry’s best practices to take paper from frozen to dry using a process called sublimation. This procedure rapidly dries the documents without allowing the moisture to return to a liquid state, clearly a job for our trained team.

You can rely upon our staff’s discretion and a thorough inventory of what is removed and precisely where we are storing it during the restoration. If particular documents are needed sooner than expected or planned, just ask. Our SERVPRO employees will be able to find them and return them to the best possible condition when requested. We recognize just how difficult this situation is and will do all we can to make the transition easier. All is not lost if your law firm's file room is water damaged when you have SERVPRO of South Charlotte. Call (704) 333-7737 immediately after the damage is discovered to ensure the best restoration outcome.

Restoring Your New Hardwood Floors After Flood Damages Your Cotswold Remodel

1/9/2017 (Permalink)

Storm Damage Restoring Your New Hardwood Floors After Flood Damages Your Cotswold Remodel Now that flooding from a burst cold water pipe has saturated the newly laid flooring, depend upon the expertise of SERVPRO to dry out the hardwood.

Restoring New Hardwood Floors After A Flood

You spent many hours deciding upon just the perfect hardwood and spent a pretty penny on its purchase and installation when remodeling your home. Now that flooding from a burst cold water pipe has saturated the newly laid flooring, depend upon the expertise of SERVPRO to dry out the hardwood with minimal warping or buckling. Once the floor and its support are dried properly, under the watchful eyes of our highly qualified technicians we will assess any damage to the integrity of the wood and take steps to restore it to its pre-loss condition, including refinishing if necessary.

The hardwood you picked for your house was a great addition, even after the flood damage when a pipe burst during freezing temperatures in Cotswold. Hardwood survives a bit of moisture well as long as standing water is removed quickly. We pride ourselves on a fast reply time and quickly assess the extent of the damage to your new flooring once on site. Industrial strength water extractors will make quick work of removing the obvious moisture. Then our technicians will set up a proper balance of air movers and dehumidifiers to dry the wood, based upon training received upon employment and renewed at regular intervals.

Careful attention must be paid to any vapor barriers, including those on subfloors and the actual finish of the hardwood. SERVPRO technicians are trained to identify these as barriers to proper drying. Air movers may be placed so that the flow is at least partially under the planks to effect drying. In some cases, we may strategically pierce the finish to dry from the top. Only after the moisture content of the hardwood, properly measured by our staff, is down to 12 percent and the subflooring is 10 percent it is safe to assume the floor is dry enough to refinish. This can take weeks or months to achieve, so the restoration of a hardwood floor is a lengthy process. As the wood continues to dry, we will look for cupping, a result of too much water on the top, or crowning, a more serious problem when the subflooring was too wet for too long. Cupping can be sanded out in many cases, but crowning may require the replacement of affected pieces of wood. Once repairs are completed, we will refinish the wood to match surrounding areas.

Do not despair if a plumbing breach appears to ruin your new hardwood floors. Contact SERVPRO of South Charlotte at (704) 333-7737 to arrange for a flooring water damage specialist to visit and design an effective restoration plan.

The Dangers of Mold in Pineville

12/15/2016 (Permalink)

Mold Remediation The Dangers of Mold in Pineville Quick action can prevent mold from spreading! Call SERVPRO today to investigate!

Mold Can Spread Quickly and Cause Extensive Damage if not Remediated

Exposure to mold and repairs after damage related to mold can be quite costly both to the health of you and your family, plus your home itself. If you know the warning signs and what kind of damage to look for, however, it is possible to catch a mold problem before it causes property damage that is widespread, or even serious adverse health effects.

Warning Signs of Mold Damage

Mold needs the right conditions to start growing and creating mold damage to your structure in Pineville. The growth of mold will begin when a spore reaches an area which has enough moisture, the right temperature range, and a food source. Paper sheathing, insulation, wood moldings, carpeting or ceiling tiles all can act as sources of food for mold.

If you believe you have a mold problem, the earlier you contact a professional remediation company such as SERVPRO, the better chance you have at preventing or reducing widespread damage. There are several physical warning signs that can lead you to have your home checked for a possible mold infestation. These can include:

  • Visible growth of mold
  • Water stains or discoloration on internally facing ceilings or walls
  • Water stains or discoloration on externally facing walls
  • Musty odor
  • Areas of condensation or standing water on walls, floors or window sales

Damages from Mold Exposure

If mold is left untreated, it will grow and spread, creating a variety of problems including physical damage to the structure itself, plus the contents of your home.

Structural components and building materials: Mold can cause major structural damage to your home since it feeds on and breaks down matter of organic origin. When mold infests insulation, walls, carpeting, or paper backing, these materials, therefore, need to be removed. Clean up, and removal can be a big inconvenience, but our staff at SERVPRO will work thoroughly and quickly so your home is back to normal as soon as possible.

Personal property: Besides causing structural damage, mold could destroy property inside your home. When mold adheres to personal property, it can be quite difficult or even impossible to clean. Many times, the item must be disposed of since the spores cannot be totally removed.

Ventilation and heating systems: Mold might also enter ventilation and heating systems. A lot of sections of the system could be inaccessible for a visible cleaning or inspection, so that is again where our technicians at SERVPRO can help. It is very important that ventilation and heating systems be thoroughly cleaned since spores can use the systems as ways to get to other areas of your home. If it cannot be cleaned or a moisture problem cannot be fixed, the entire system might have to be removed and replaced.

Mold can become a serious problem, so if you suspect you have a problem, you should let our staff at SERVPRO of South Charlotte know right away. We are available to help you out whenever you need us when you dial (704) 333-7737.

Flood Damage Cleanup and Restoration in South Charlotte

12/8/2016 (Permalink)

Storm Damage Flood Damage Cleanup and Restoration in South Charlotte Flooding can be devastating. Call SERVPRO to help!

Quick Response Can Save Your Property From Secondary Damage

Coming downstairs in the morning after a massive storm can present you with unique circumstances that you have to deal with immediately. Stepping into a foot and a half of water at the bottom of your stairs will prove to open your eyes up a little bit. The faster you make the call to begin water removal the better chances you will have of returning things to normal quickly.
Our professionally trained flood damage technicians in South Charlotte can assist you with recovering from the damages and safety issues caused by this sort of event. We have the experience and knowledge to get the job done right for you the first time; while limiting the interruptions to your daily routine as much as possible.
Begin the process at SERVPRO by calling our 24/7 emergency helpline. We will respond to your request quickly and give you the support that you need to overcome the situation you are facing. Our office staff works with you and your insurance company to ensure proper handling of your claim and the paperwork that is required to submit to expedite the procedure.
SERVPRO technicians have access to premium equipment that is used to extract any excess water within minutes and begin proper drying procedures that will prevent additional damages to your property and belongings. We work fast and efficiently provide you with a detailed action list. Offering only the services that are required to complete the job in a proficient manner.
The onsite crews from SERVPRO will handle your belongings with respect and save as many of your valuables as possible using professional techniques to clean and restore everything to a quality pre-damage condition that you will enjoy. Make the most of our services and take a minute to explain to our site manager the value of specific items that you would like saved. It will help us prioritize our efforts and produce the highest quality results for you.
Remember that staying safe and keeping yourself out of harm's way is important. There is absolutely no reason for you to attempt to perform any of these repairs yourself. We can handle everything for you and are willing to go the extra mile to ensure that you are satisfied with our services.
Our offices at SERVPRO of South Charlotte are waiting for your call. Don't hesitate to contact us today. (704) 333-7737

How Restaurants Often Take on Water Damage in Pineville

11/10/2016 (Permalink)

Commercial How Restaurants Often Take on Water Damage in Pineville Pineville Water and Fire Damage in a Restaurant

SERVPRO Can Restore Commercial Water Damage to Your Restaurant

Restaurants tend to use a lot more water than most other businesses, and for a good reason. Restaurants need water to cook, to clean, to make beverages, and for a much higher degree of sanitation than is necessary for most other companies. With how much water the average American restaurant uses, it's no surprise that they are hit by water damage at a relatively high rate. Here are a few of the most common ways that your restaurant may take on water damage in the future.

In the interest of safety, SERVPRO highly recommends that commercial establishments have an automated sprinkler system to douse any flames that may start up quickly. In a restaurant, fires can start more often, thus leading to more commercial water damage from sprinklers in Pineville. Kitchen fires, even with high-quality equipment and sufficient safety measures, are not uncommon. Furthermore, many restaurants still allow smoking outside, which can contribute to another fire hazard. Sprinklers can cause excessive damage to carpeting, tablecloths, and other fabrics, as well as ruining food stock.
Busted Water Mains
Water main troubles are a big problem for restaurants, as the business just can't function without running water. Water mains can crack, especially in older buildings, creating a massive leak which can ruin anything around it. In some cases, it may take serious construction work to replace a water main (although many buildings' are easy to access). SERVPRO technicians can follow after major water main repairs to begin the water extraction process.
Water Overflows
Whether it's in the restroom or the kitchen, water overflows can create all sorts of problems for a restaurant. If not dried quickly, floors may develop mold growth, sometimes under tiles or behind paneling. Rugs and carpeting may bleed out their colors, and wall materials may become stained. Proper plumbing maintenance is key in keeping these issues to a minimum.
SERVPRO of South Charlotte is ready and prepared to handle any commercial water damage you can throw at us. For fast and cost-saving service, call us at (704) 333-7737.

Water Damage: A Safety Hazard in Your Pineville Home

10/27/2016 (Permalink)

Water Damage Water Damage: A Safety Hazard in Your Pineville Home Water can cause many problems in a home. Call SERVPRO today to prevent secondary damage and stay safe!

Many Secondary Problems Can Be Caused By Water Damage

When you are in your home, you expect things to be safe for both you and your children. The utilities provide heat, lights, and clean water. When there's a problem, you call the utility company. However, when the problem is located on the inside of your home, you are often deemed the responsible party. For repairs that are scheduled, most companies will turn off the utility, and then return once the work is completed to restart the service. This is true for water, but the company will not help in an emergency when a pipe has burst, or the sewer is overflowing into your basement.
In Pineville, water damage is only a part of the problem when water has caused problems. Safety issues from the immediate electrical shock risks to mold issues months in the future can affect your family's health and safety. When you have water where it should not be, it is more than just a slick floor. It is also a wet and soggy underlay that your floor sits on. If this is not allowed, or more often than not, forced, to dry properly, your floor can begin to sag as it slowly rots away. Weakened floors should be a serious safety concern to you, as they can give way unexpectedly. The same is true of other parts of your home.
We can remove any traces of excess moisture and restore your home's structures that are damaged by water. When water causes problems such as this, there are other issues we will take into consideration when we inspect your home. We will advise you on anything that we find that can be detrimental to your home or your family's safety and health. Because water is so versatile, it also often causes various problems that may seem to be unrelated to each other.
Removing the water prevents damage from happening. This damage can affect your home in many ways - your floors, of course, but also walls that came into contact with the water directly.  Carpeting can become discolored as well as begin to give off unpleasant smells. Clothing, upholstery, and other textiles such as curtains can begin to show mold and mildew spots, and disintegration of concrete areas can be just the beginning signs of severe water damage.
Taking care of this problem when it has just developed is an excellent way to stop the damage, save on more expensive repairs later, and protect your family's health. SERVPRO of South Charlotte is committed to helping you do exactly this and more. Contact us at (704) 333-7737, at any time. We are ready to get started on undoing the water damage present in your family's home and return it to a safe, livable condition.

Smoke Odors and Fire Damage Often Act in Tandem

10/10/2016 (Permalink)

Fire Damage Smoke Odors and Fire Damage Often Act in Tandem Rely on SERVPRO to Restore Your Fire and Smoke Damaged Property in Arboretum

SERVPRO's Many Proven Techniques Mitigate Smoke Odors and Fire Damage

Following a fire, early deodorization is essential as a follow-up to cleaning and odor removal procedures. Deodorization gives a clear indication of how effective an odor removal process is working. Deodorizing usually requires multiple techniques to produce the proper results. As a multi-step process, this helps to reduce cross-contamination of smoke residue. Odor removal should begin in the area where the fire originated.

Fire odors are caused by different sources such as soot, flames, contaminated materials that become damaged, all of which require different methods of deodorization. For a fire damage event in Arboretum, your home or business may need a water-based deodorant treatment.
The purpose of this method is to counteract gas smells at the floor level and to keep them from becoming airborne. A compression sprayer is used, which is filled with a water-based deodorant and is then applied to the floor along with a safe odor counteractive chemical for the smoke.
Another deodorant process involves a time-release granulated deodorant that is applied to the floor. These specialized granulants release odor counteractants to reduce the intensity of smoke odors. Granule treatment should only be performed by SERVPRO because of the particular care that should be taken on different floor surfaces.
The last emergency deodorization procedure used is an odor counteractive spray or fog. This method is called “thermal fogging,” to recreate the conditions that exist during a fire. Tiny particles become deeply embedded into surfaces, just like smoke particles during a fire. Odor counteractant vapors will continue to work throughout the SERVPRO restoration project.
Of the varied deodorizing techniques, the first step of any odor removal treatment is to remove the source of the odor. The second basic step is to clean the area of residue. Removing odor sources and cleaning residues is perfunctory in every deodorization methods. During a fire, odors can come from some sources, both indoors and outdoors. Of course, HVAC systems must not be activated during these procedures, and quite often a thorough and comprehensive duct cleaning are needed.
SERVPRO of South Charlotte technicians are trained to identify and eliminate offensive odors. We have the training, tool and industry approved equipment to deodorize and remove offensive odors from a fire, water damage or mold. Acting fast can save your property even after fire damage. We are available 24 hours a day, give us a call - (704) 333-7737 and let us help restore your property to a pre-loss condition.

Sources of Mold Damage

10/2/2016 (Permalink)

Mold Remediation Sources of Mold Damage Be careful when you see mold. Dormant mold spores can result in Mold Damage. Call SERVPRO today!

Mold Spore Activity and Subsequent Damage

As a homeowner, you may have noticed that the concern about mold growth has become more and more talked about. It is known that mold can cause adverse health effects for you and your family, but understanding more about mold and how it grows is important to truly knowing how important it is to get rid of this danger to your family quickly if you ever notice that it is growing in your home.

The professionals at SERVPRO understand that mold damage in Arboretum can occur from several different sources of moisture. Mold typically begins life as a minuscule spore, which acts as a seed, but smaller. A mass of spores of mold can number into the thousands, however still be smaller than a pinhead. When the spore mass is disturbed, thousands of the mold spores break free. They are carried off by airflow and stay in the air until they settle due to gravity. A very gentle movement of air is all that is needed to lift the spores again and to keep them in the air. A mass of mold spores is much like a dandelion seed head, because when the seeds are released, they float all over the place.

The airborne spores will eventually settle onto a surface, and since they are built for survival, they could lie dormant as they await the right growth conditions. This includes temperature, moisture, and food. As the spores absorb water, they will swell and start to grow by sending out a network of structures, known as hyphae. This network of structures grows like roots into the material under the spores. More hyphae could grow across the surface, and more can grow upright.

You should also understand that in order to grow and multiply, mold will need the correct temperature and a source of food. A majority of molds grow best between sixty-eight and eighty-six degrees Fahrenheit, but some kinds of mold like cold temperatures as low as thirty-two degrees Fahrenheit, and others like hot temperatures as high as one hundred twenty-two degrees Fahrenheit. Molds will feed on materials that are organic, and a lot of materials in your home can be used for food. Drywall, wooden floors, tackless strip, walls, cellulosic carpet fibers like wool, jute, and rayon, plus cotton are all good sources of food for mold. Any surfaces which are exposed to air can accumulate mold spores. When such materials get wet or damp, the settled spores will start growing into molds.

To properly take care of a mold problem in your home, you need a professional restoration company such as SERVPRO which is trained how to handle it correctly and has the experience needed. If you think you are experiencing a mold problem, you should call us at SERVPRO of South Charlotte any time you need by dialing (704) 333-7737 so we can take a look and get rid of the mold thoroughly and properly.