Recent Posts

Water Damage Risks Over Time

10/15/2020 (Permalink)

Photo shows mold covering the back of a wooden bookcase Unmitigated water damages cause large, expensive issues.


  • Water is fast to spread through your home or business.  Water travels to places you’d never imagine.
  • Water is absorbed into building materials and your contents.
  • Furniture on wet carpeting could cause staining. 

Hours 1 - 24:

  • Drywall can swell and starts to break down.
  • Metal can begin to tarnish.
  • Furniture can begin to swell, crack, split or disintegrate.
  • A musty odor can begin occurring.

48 Hours to 1 Week:

  • Mold may start to grow.
  • Building materials, such as doors, windows and wood, can get swollen and warped.
  • Furniture could start showing signs of mold.
  • Wall finishes could start to blister and peel.
  • Hardwood flooring can start cupping, buckling, warping. 
  • Even a standard, clean water loss turns into a biohazard type loss after a few days.

SERVPRO of South Charlotte has been specializing in cleanup and restoration for over 20 years. Our staff have many different certifications in restoration work.  You can trust us to dry and restore your property.   Call us at 704-333-7737.

I have a water damage! How do I handle this?

10/15/2020 (Permalink)

Photo shows water damage spreading through kitchen. Water damage? Better call SERVPRO... 704-333-7737

Step 1 – Stop the Water, if possible

Step 2 -- Call SERVPRO of South Charlotte at 704-333-7737

In order to get help on the way, call us at 704-333-7737.  We will ask for:

  • Your name.
  • Address (please let us know if your mailing address is different than the property address).
  • Telephone numbers.
  • How did you hear about us?
  • What type of damage occurred (water, fire, etc) and what caused the loss?
  • How many rooms are affected and the type of flooring in the affected rooms?
  • Is your home on a concrete slab, crawlspace, or basement?
  • Year your home was built.
  • We will ask what company your homeowners’ insurance is with. If you have a claim number and / or adjuster information already (if not, no worries).
  • What your deductible amount is?
    • The deductible is the amount you pay before insurance starts to pay. We generally collect this amount at the start of service, but this can vary depending on the insurance company.  We accept checks, Visa, Mastercard, and Discover.  Please let us know if it is not possible to pay that amount right away – we will try to come up with a workable alternative.   

Step 3 – Call A Plumber, if needed

Step 4 – Call Your Insurance Company

In order to get things under way quickly, contact the Claims number for your insurance company.  They will ask for some information about the loss and what damages there are.  If you’re unsure what your deductible amount is, they will be able to tell you.  If they assign a claim number and / or adjuster, please take that information down and give it to us.  Tell them you have SERVPRO of South Charlotte on the way.  Some people like to speak to their agent, which is fine, but the agent isn’t typically available at all times and many times there’s a delay before the agent has some time to file the claim. 

We will extract the water and move any necessary contents when we get there.  Just keep yourself safe, it's very easy to be injured during a water damage situation.  

Finding Hidden Water Damage

10/14/2020 (Permalink)

Photo showing a leaking pipe. Are hidden water intrusions harming your home?

For many, our homes are our largest asset.  Unfortunately, so many issues can rear their ugly heads before we have any clue there’s a problem. 

A home maintenance issue I dread is water damage.  At this point, most of us are aware that we can’t ignore a water damage or we risk structural problems, including mold.   However, how are we to know about hidden water damages?  Well, we’ve asked that question and received some clues pointing to possible hidden water damage. 

Check Your Flooring
Almost every type of flooring will show some sign of water damage if you know what to look for.  Ceramic tile may start cracking.  Hardwood and laminate might start showing signs of warping, boards appearing raised or wavy.  Damp spots or a damp, moldy smell might indicate issues under carpeting.  Vinyl flooring might start showing stains appearing from underneath the vinyl. 

Inspect for Water Stains
Be on the lookout for water stains, especially water staining near sinks, toilets, and bathtubs.  Other less obvious staining on ceilings or walls could indicate a leaking pipe or drain inside the wall, as can areas in drywall that are soft, bubbled or cracked.  Peeling paint can also show water issues within your walls. 

Keep an Eye Out for Mold or Rust
Water heaters can slowly cause big problems.  Check the tank and pain underneath for dampness or rust.  Slow leaks are rather common in water heaters.  Active mold growth indicates a moisture issue.  Moldy, musty, damp unpleasant smells can also indicate there’s an issue requiring further investigation.

Take a Good Look at the Exterior
Make sure to take a close look at your homes exterior.  Make sure you don’t see pools or puddles of standing water.  Be sure you don’t have any broken vents or siding.  Walk away from the house a bit so that you can see the roof; look for missing, or curling shingles.

Avoid Damages by Inspecting Appliances

10/14/2020 (Permalink)

Photos shows a dishwasher with water gushing out of it.  Oh NO! Better call SERVPRO of South Charlotte.

Being in the Charlotte, NC area, we're slightly less susceptible to some natural disasters.  However, our homes and businesses are still very much at the mercy of appliance failures, which can lead to leaking, flooding, or fire.  SERVPRO of South Charlotte is committed to helping you learn more about minimizing these risks. 

Shut Your Water Off
Take a few minutes now to locate your water shut off valve so that you'll know where to go in an emergency.  Your first step when you realize that there is flooding is to shut off the water source, usually at the main water line shut off in your home.  There are usually separate shut off valves at sinks and toilets that can be used for these items. 

Kitchen appliances are known for causing water loss: 
• Periodically check around the sink, dishwasher and refrigerator for leaks where the water supply connects to the hose. If you have an ice-maker or water dispenser, check the water supply line connector.
• Inspect the cabinet under your kitchen sink for warped materials or water staining and pooling, which indicate probable water damage. 

Washing Machine:  Who knew that we should change out the water hoses on our washing machines regularly?  It seems they should be replaced every four or five years!  Replacement is important because the hoses can become damaged if the washing machine moves or vibrates during the wash cycle. Make sure that the drain tube is secure in the housing on the wall.

Clothes Dryer:  Of course, we should clean the dryer's lint trap following each load.  However, we also need to check the exterior vent occasionally as it can clog with lint, leaves, even birds nests!  If a clog occurs, the dryer can start to function inefficiently, costing more and more money to operate. A malfunctioning dryer could also start a fire.  Of course, fire damage would also lead to water damage as fire fighters extinguish the blaze.

Water Heater:  Experts say most water heaters should be drained once a year to prevent sediment from forming at the bottom of the tank.  Also, check to make sure your overflow line is clear and that your water heater is sitting on a pan that will contain smaller leaks.

Being aware that faulty appliances can lead to damage and checking said appliances may prevent expensive issues. 

If you do have a water damage or fire damage in the Charlotte, Mecklenburg, Union County area, call SERVPRO.

SERVPRO of South Charlotte is locally owned and operated. When you have a water or flooding emergency, we’re already nearby and ready to help.  Call us. (704) 333-7737

Lead-Safe Certified Firm

10/5/2020 (Permalink)

SERVPRO of South Charlotte is a Lead-Safe certified firm, per the logo image. SERVPRO of South Charlotte is a Lead-Safe certified firm.

SERVPRO of South Charlotte has again fulfilled the requirements of the Toxic Substances Control Act (TSCA) Section 402, and has received certification to conduct lead-based paint renovation, repair, and painting activities pursuant to 40 CFR Part 745.89.

Sound confusing and complicated?  It can be, but it's also what sets us apart from others.  It might be easy and cheap (in the short-term) to find "a guy to suck up water and put in some fans"... but does that person actually know what they're doing or are they just going to disburse water, as humidity, through your home?  Are they familiar with regulations?  Are they going to utilize meters to accurately document that the structure is dry or touch it and say good enough? 

Don't let "the cheap comes out expensive" happen to you.  Call the certified professionals at SERVPRO of South Charlotte:  704-333-7737

We Are Prepared For Flood and Storm Damage Whenever!

10/5/2020 (Permalink)

Ominous purple and blue storm clouds with lightning Storms can happen anytime. We are always here to help!

SERVPRO of South Charlotte specializes in storm and flood damage.  We have highly trained crews and workers that can help turn your home back to what it was. 

Being locally owned and operated, SERVPRO of South Charlotte is always able to respond as quickly and efficiently as possible to help stop further damage and reduce cost.  We have specialized equipment that is meant for cleaning water and flood damage.  In addition, we can coordinate your repairs so you don't have to run around finding several different contractors.   

Because storms are prevalent here in the Charlotte area, we are always prepared and have the resources of over 1700 franchises around the country, as well as Disaster Recovery Teams that are placed in certain locations across the country.  No job is too big or too small.  

We coordinate and work with all insurance companies so our customers usually do not have to worry about paying much money upfront.  We also accept personal checks, Visa, Mastercard, and Discover card.  

Welcome Back Juan!

10/1/2020 (Permalink)

Male with brown hair in a SERVPRO uniform Welcome Back Juan!

We are very pleased to welcome Juan Artiles back to the SERVPRO of South Charlotte family! 

Juan is a Project Manager, he is bilingual in English and Spanish with many years of experience in the restoration industry.  He has been a licensed adjuster since 2002 and is certified by the IICRC as a Water Remediation Technician, an Applied Microbial Remediation Technician, a Fire & Smoke Restoration Technician, and has a certification in odor control. 

However, Juan is not only a long-term professional in the restoration industry, he's also a favorite of both staff and customers alike.  He takes pride in his work, he maintains a calm, pleasant demeanor in the most trying of circumstances, he just truly treats others the way he wants to be treated.  Needless to say, we are very happy to have Juan back in the SERVPRO family! 

Different Types of Water Damage and How to Prevent Them

10/1/2020 (Permalink)

Water damage in warehouse A recent water damage at a warehouse in Charlotte, NC.

Water damage is a problem that most property owners fear.  When rain and snow melts, the risk  of damage increases. Water can cause thousands of dollars worth of damage by damaging wood furniture, upholstery, electronics, household appliances, and equipment. Water damage also increases the risk of mold growth, which is a very expensive problem to restore.

Assessing the type of damage is important to determine what is needed to start water damage repair and water removal. There are several different types of water damage and how to prevent them.

Clean Water

This water does not pose a threat to human health if exposed or consumed.  Overflowing sinks, tubs, or a broken incoming water line would be examples of Clean Water.

This is the easiest type of water damage to handle, since there will not be too many microorganisms living in the water. However, if the damage is not properly remediated, this can result in mold growth.  It is best to contact SERVPRO of South Charlotte.

Grey Water

Grey water is slightly contaminated because of the source. Clean water turns into grey water if left untreated. This type of water contains microorganisms. Broken toilets, broken sump pumps, and seepage may cause grey water. This may cause sickness if ingested. If you want to begin the cleaning and drying process before the restoration service arrives, you should wear gloves in order to prevent your skin from touching the water so you do not spread any microorganisms.

Black water

Black water is the most hazardous type of water damage. It is usually a result of natural disasters or sewage damage. Black water can include toxic materials such as bacterial diseases, chemicals, pesticides, and microorganisms. If your home or business is suffering from this type of water damage, it is best to contact SERVPRO of South Charlotte to handle remediation and disinfecting.  It is truly better to be safe than sorry. 

Experiencing a water damage disaster causes enough stress on its own. Always seek professional advice for water damage. If you experience these kinds of emergencies, please call SERVPRO of South Charlotte.  We are always here to help. 

We Remain Open & Ready to Serve!

9/30/2020 (Permalink)

Certified: SERVPRO Cleaned - SERVPRO of South Charlotte Certified: SERVPRO Cleaned - SERVPRO of South Charlotte

WE ARE OPEN! As an essential service, SERVPRO of South Charlotte has remained open, just a call away.

We understand some people have risk factors and some people are concerned about having people in their home or business.  Therefore, during these trying times, we will utilize protective equipment to provide an extra layer of safety during this pandemic.  In addition to utilizing PPE, we will be happy to provide other contactless options, such as sending the customer a link so they can pay online using a credit card.  If needed, we can provide paperwork via email so you do not have to touch our iPads to sign documents.  We can also install a lockbox so you wouldn't even have to be home while we are there.  

We remain here and ready to provide service for specialized cleanings, water damage, fire damage, smoke damage or mold remediation, and biohazard cleanup.

NC Lead RRP-certified Firm

9/30/2020 (Permalink)

SERVPRO of South Charlotte Lead RRP SERVPRO of South Charlotte: Latest NC Lead RRP Certificate

SERVPRO of South Charlotte, always committed to safety, is proud to announce that they have once again renewed their NC Lead RRP certification.  SERVPRO of South Charlotte has maintained continuous certification through the North Carolina Health Hazards Control Unit since the program started.  

Since January 1, 2010, under the North Carolina Rules 10A NCAC 41C .0900 - Lead-Based Paint Hazard Management Program for Renovation, Repair and Painting, dust sampling technicians, firms, and individuals performing renovation, repair and painting projects for compensation that disturb lead-based paint in housing and child-occupied facilities built before 1978, must be certified and must follow specific work practices to prevent lead contamination. Child-occupied facilities include, but are not limited to, child care facilities and schools with children under the age of 6 years of age that are built before 1978.