What our Customers say...
Absolutely fantastic. Super knowledgeable and explained everything.
SERVPRO of South Charlotte helped us get back in our condo after the unit above us flooded us out. Would highly recommend!
My insurance company contacted SERVPRO of South Charlotte when I reported that I had discovered a water leak at my home. SERVPRO was quick to respond with a team to remediate the water damage. Led by Erin, the SERVPRO team was incredibly hard working and did a fantastic job of addressing the issues and drying out the impacted areas. They were very responsive and professional throughout the entire operation. Erin was great at communicating with my adjuster and providing me with regular updates. I hope I never need to use them again, but to anyone that has been impacted by water or other damage to their home, I can highly recommend SERVPRO.
My washing machine sensor that tells it when to stop filling stopped working. Within four hors of the disaster, SERVPRO of South Charlotte was at my house with fans and dehumidifiers. Within 24 hours they were back to pull the flooring because water had gotten underneath it. They promised completion in 7 weeks and they delivered with flying colors. The entire staff, from the office, to the people in the field, and their subcontractors were all professional, courteous and knowledgeable. I would highly recommend them. Thank you.
Great asset and made the process seamless from the beginning! Wonderful. Very knowledgeable.
Had a second floor pipe burst at 7pm. Showed up within two hours of me calling and got right to work. Even assured me that I could go to bed and that everything would be okay. Our family was very grateful to have the team out and have enjoyed seeing them each day for the past two weeks. They helped deal with an underwhelming insurance company to make sure our family had our house back together as soon as possible.
I've never worked with a company that had so many teammates that cared so much about their client, beyond a typical customer service lens. I hope I never have to call them again, but if I do, I know I'll be in good hands.
No recommendations needed. Excellent, professional team. Prompt, kind, compassionate team. I will highly recommend them. I was blessed to find them.
Amazing response time. Exceptional customer service! Commendable!!
We were so happy with the service we got from SERVPRO. When we discovered water damage to our home after returning from vacation one evening, SERVPRO was here first thing the next morning and came every day thereafter until all the water was removed and dried up. They arrived when they said they would, the frequently and clearly communicated with us and they worked effectively with our insurance company. We can't say enough good things about SERVPRO and would recommend them to anyone experiencing damage to their home.
SERVPRO came out within an hour of me calling on a Sunday. They have a very hard working and professional staff. Big shout out to Mike and Thomas. They are two of the hardest working people I have ever had the pleasure to work with. I would hire them for my company!!
From a salon in Matthews, NC:
Yes! Everyone was great to work with!
From a restaurant in Pineville, NC:
Keep doing what y'all are doing.
My brother had a fire. Nephew was airlifted to the burn center. House and all contents were covered with soot. From the hospital they contacted their agent. He asked around and gave them a name. They left his son's bedside to meet that person. Promises were given but the house and contents were left in much worse shape than when they started. That's where I come in. We met his agent and a rep of the other company and more promises were made to rectify the "unacceptable" job. Due to my nephew's condition my brother handed it to me to manage. I gave the other company several more chances and after additional broken promises and my brother's permission, I fired them. Enter Tracie, SERVPRO of South Charlotte. I called to see if the average homeowner's sister could rent an air scrubber and ozone machine so I could breathe while cleaning the soot off myself. She asked for some more information. When she realized none of the mitigation was done she helped walk me through the process and arranged for her Production Specialist to meet with the adjuster and me at house. An estimate was given and she had work started as soon as humanly possible. Despite record rainfall and multiple emails and phone calls from a slightly panicked sister she remained professional and calm throughout. On one of my trips down to check on the house and dog I met Erin. She explained mitigation process and showed me the soot she was removing. I was able to observe her meticulous attention to detail. She wiped every surface of the interior multiple times until they showed no soot. When I called my brother and told him his home was ready for them and it was clean with no smoke smell he was so relieved. We have come out on the other side with a house he can safely bring his son home to. Should we ever need these services again in the future, SERVPRO will be our only contact.
We were so happy with the service we got from SERVPRO. When we discovered water damage to our home after returning from vacation one evening, SERVPRO was here first thing the next morning and came every day thereafter until all the water was removed and dried up. They arrived when they said they would, they frequently and clearly communicated with us and they worked effectively with our insurance company. We can't say enough good things about SERVPRO and would recommend them to anyone experiencing damage to their home.
SERVPRO of South Charlotte helped us get back in our condo after the unit above us flooded us out. Would highly recommend!
SERVPRO services were extraordinarily helpful when we discovered a leak in our kitchen. So helpful to take up the damaged flooring and making sure we were completely dry before installing our new floors. Several visits, always checking and verifying moisture levels made us feel comfortable to proceed with repairs. Great customer service, prompt and professional!
My insurance company contacted SERVPRO when I reported that I had discovered a water leak at my home. SERVPRO was quick to respond with a team to remediate the water damage. Led by Erin, the SERVPRO team was incredibly hard working and did a fantastic job of addressing the issues and drying out the impacted areas. They were very responsive and professional throughout the entire operation. Erin was great at communicating with my adjuster and providing me with regular updates. I hope I never need to use them again, but to anyone that has been impacted by water or other damage to their home, I can highly recommend SERVPRO.
Called in a panic and they assured me they would be at my house to take care of it that evening. My cleanup was due to a leak and we all know how quickly mold grows. They arrived and immediately went to work. I could not have asked for better service, professionalism or kindness. I highly recommend SERVPRO of South Charlotte!
The crew was very professional and did an outstanding job. Great Service!!!
Chaz, We cannot thank you enough for your hard work and dedication when cleaning out our home. Your attention to detail and professionalism are unparalleled. From the moment you walked in the door last Sunday night, you took on the burden of this seemingly overwhelming job, and made us feel so at ease about the process. You communicated well, arrived promptly, are a pleasure to have around, and you manage your crew well. I could go on and on but I hope you understand what a fine job you do! Many thanks.
On arrival, Chaz and Keith were very professional, friendly and helpful. Chaz arrived very promptly on the followup day and was just as great as he was the first day. He's so awesome and made me feel confident about the process.
Chaz and his team were prompt, courteous, efficient, and knowledgeable. Thanks Chaz!
Absolutely the "BEST" in this business. Thank you for all your hard work!
Strong response team. Already have recommended SERVPRO to others.
Really appreciated Regina coming out to my home. She does a fabulous job. Pleasant to be around.
Thanks to all the team members who made this experience great. I don't wish "water damage" on anyone, but if the "water" problem should happen, you will be the first I recommend!
Very thorough and professional -- thanks guys!
The team was very prompt and professional. I really appreciate the time they took to explain the services needed.
Guys were great, polite, fast, informative and efficient.
Tyler was awesome! He was professional, yet empathic and caring. He helped ease my mind and get me through this tramatic experience. While I watched as my brand new floor was torn out I almost cried, but Tyler and his helper were so nice and made it easier. Thank you!
Great team. Very professional. Addressed problem quickly. Answered all questions. Great job.
Team members were helpful and professional at all times.
Wonderful -- all of them and with such expertise and speed in coming to us! We are SO grateful and highly recommend!!
Your guys rock!
Very professional, knowledgeable and courteous. Fast service and extremely friendly. Thank you!!
This is the second time I have used SERVPRO of South Charlotte and referred them to a friend recently. Drew is the best.
Excellent customer service, especially during a crisis. Concern for my family's well-being was evident.
The team was very professional and careful with my belongings. They were very nice and worked so hard!!
You made an incredibly stressful situation more easily tackled! Thank you! Your team was wonderful. I wish there were more people like this in the world, honest, helpful and friendly! Thank you, again!
Thank you, AAA++++ Company.
Very impressed with service technicians and managers. Everyone was very courteous and explained all aspects of what they were doing the entire time they were here.
The guys were very nice, came straight to my rescue. Can't ask for better service. Thank you.
We are extremely grateful for the professional approach by the two service gentlemen. Also, patient in answering all questions! Thank you for making a bad situation better!
I'm putting you on my speed dial.
Extremely polite and courteous staff. Respectful of property and its value to the homeowner.
The team was fabulous! Told me and made me aware of what was going every step of the way. Very pleased as they answered questions that I had pertaining to the process.
Great team work! They get in the zone and get it done!
Excellent job by the technicians. They did an outstanding job. They left no questions unaswered. They are very knowledgeable in their jobs.
Professional and experienced.
Appreciate the friendliness and professionalism Rick and staff demonstrated!
Tracie was awesome at the office and Jon was great too. I was very impressed with both of them! I will definitely recommend SERVPRO to my friends.
Quite satisfied. Very professional.
Very courteous and professional!
Brandon and his team were very helpful and professional. They were great helpful and careful. Thanks for a fine job.
I asked lots of questions to understand process. Ben was so helpful and explained the process etc. The crew was very knowledgeable and polite.
Absolutely fantastic! Can't thank you enough! My husband and myself can not say enough about your employee, Greg Denton and his team! He and they have been so professional, informative, kind and compassionate through our daunting experience. e and SERVPRO have been our angels!! Thank you!
These guys were a lifesaver! Would call them again in a hot minute!
I am extremely pleased with the service I received and the techs were very patient and understanding and put up with my animals sometimes getting in their way.
These two ladies went far above their duties. They were always positive and kind. I will never forget them . Thank you for these two people.
They were all so helpful and worked carefully around my very ill husband.
Professional, on-time and ready to take care of the situation. Courteous to myself, my wife, and understanding of my dogs. Great group of guys. Thankful for their help and would recommend this service to anyone.